At The Levoir, we take pride in crafting and delivering premium fragrances. Due to the sensitive nature of our products, we follow a strict no-return, no-refund policy except in the case of damaged or defective items.
🚫 No Returns or Refunds (Unless Damaged)
Because perfumes are hygiene-sensitive and can’t be resold once opened, we do not accept returns or offer refunds for reasons like:
-
Change of mind
-
Fragrance not to your liking
-
Incorrect purchase
So please choose wisely—our scents are meant to be a commitment.
✅ Damaged or Defective Product? We’ve Got You.
If your order arrives damaged, broken, or defective, we’re happy to offer a free replacement. Here’s how to claim it:
What To Do:
-
Email us at support@thelevoir.com within 48 hours of delivery.
-
Include:
-
Order number
-
Clear photos/videos showing the damage
-
Unboxing video (if available—helps a lot)
-
-
Our team will review and approve valid claims within 1–2 business days.
Important:
-
We only replace items that are damaged during shipping or arrive with manufacturing defects.
-
Items must be unused and sealed to qualify.
-
Claims made after 48 hours of delivery may be rejected.
🛍 Replacement Process
Once approved:
-
We’ll ship your replacement within 3–5 business days.
-
You’ll get a tracking link as soon as it’s dispatched.
We do not offer cash refunds. We believe in fixing the issue, not ghosting you.
⚠️ What’s Not Covered
-
Damage due to mishandling after delivery
-
Fragrance dislike or allergic reactions (please test responsibly)
-
Delay in delivery (we'll follow up with the courier, but delays are not grounds for replacement)
Still have questions? We’re here to help—email support@thelevoir.com.